Troubleshooting
Having issues with ColorGenPro? Find solutions to common problems below.
Generation Issues
My generation failed or got stuck
Possible causes and solutions:
- Content moderation rejection: Your prompt may have triggered our content safety filters. Try rephrasing your prompt to avoid potentially problematic content. See our Acceptable Use Policy.
- Image upload issues: If uploading an image, make sure it is under 10MB and in PNG, JPG, or WEBP format.
- Network timeout: Refresh the page and try again. Your credits will not be deducted if generation fails.
- Server busy: During peak times, generation may take longer. Please be patient - progress updates will show in real-time.
Generation is taking too long
Generation typically takes 30-60 seconds. If it is taking longer:
- Keep the page open and wait - do not refresh or navigate away
- Watch the progress indicator - it will show which stage the generation is in
- If stuck for more than 5 minutes, refresh the page and check My Creations to see if it completed
- If the page never appears in your gallery, your credit was not deducted - try again
The result does not match my prompt
Tips for better results:
- Be more specific: Instead of "dog", try "friendly golden retriever puppy sitting in grass"
- Use descriptive words: Add adjectives like "cute", "detailed", "simple", "intricate"
- Specify what you do NOT want: AI sometimes needs guidance on what to avoid
- Try different difficulty levels: Same prompt at different difficulties produces different styles
- Use the idea button: Click "Get an Idea" for AI-generated prompt suggestions
My image upload is not converting well
Image upload tips:
- Use clear, high-contrast images for best results
- Simple subjects convert better than complex scenes
- Photos with clear subjects work better than busy backgrounds
- Try adjusting the difficulty level - sometimes a different setting works better
Credit and Account Issues
I purchased credits but they are not showing
- Refresh the page - your balance should update automatically
- Check your email for a purchase confirmation
- Wait a few minutes - processing can take 1-2 minutes
- If still not showing after 10 minutes, contact us at [email protected] with your order confirmation
I was charged credits but did not get my coloring page
- Check My Creations - the page may have saved even if you navigated away
- Credits are only deducted for successful generations - failed generations do not cost credits
- If you see a deduction but no page in your gallery, contact support with the timestamp
I cannot access the Bulk Generator
The Bulk Generator requires a commercial account. To upgrade:
- Purchase a commercial credit package
- Your account will automatically upgrade to commercial status
- You will gain access to Bulk Generator and commercial usage rights for all generations
Download and File Issues
My download is not working
- Try a different format (PNG, JPG, or PDF)
- Check your browser download settings and popup blockers
- Try a different browser
- Clear your browser cache and try again
The PDF quality looks poor when printed
- Make sure you are downloading the PDF version (not PNG or JPG)
- Check your printer settings - use "Best" or "High Quality" print mode
- Ensure "Fit to page" is NOT selected - use "Actual size"
- For commercial printing, provide the PDF directly to your printer
Colors look different when I open the file
ColorGenPro generates black and white line art for coloring. If you see colors:
- You may be viewing an edited version - check if you used the editor
- Make sure you are downloading the original, not a thumbnail preview
- Try downloading in PDF format for the cleanest output
Book Creation Issues
I cannot create a book
Requirements for book creation:
- At least 2 coloring pages with the same tag
- Maximum 50 pages per book
- Tagged pages must be completed (not failed or processing)
If you meet these requirements and still cannot create a book, try:
- Refreshing the page
- Verifying that pages have the correct tag in My Creations
- Contacting support if the issue persists
My book is stuck on "Processing"
- Book creation typically takes 30-90 seconds
- Larger books (30-50 pages) take longer
- If processing for more than 5 minutes, refresh the page
- Check your My Books library - it may have completed
Gallery and Organization Issues
I cannot find my coloring page
- Use the search box to search by prompt text
- Check your sort settings - try "Newest first"
- Clear any active tag filters
- Make sure the page completed successfully - check for error messages
Tags are not working
- Tags are case-sensitive - "Animals" and "animals" are different tags
- Check for extra spaces before or after tag names
- After adding a tag, refresh the page to see it in the filter list
- Tags must be added to completed pages (not processing or failed)
Bulk selection is not working
- Click the "Select" button first to enter selection mode
- Check the boxes on individual items
- Use "Select all on page" to select all visible items
- Click "Delete Selected" when ready
Browser and Technical Issues
The page is not loading or looks broken
- Hard refresh your browser: Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions temporarily to test
- Check your internet connection
I am getting error messages
If you see an error message:
- Take a screenshot of the full error
- Note what you were doing when it occurred
- Try refreshing the page
- Contact [email protected] with the screenshot and details
Still Having Issues?
If your problem is not listed here or the solutions did not help:
- Email support: [email protected]
- Live chat: Visit our Support Page (must be logged in)
- Include details: What you were doing, error messages, screenshots, browser type
Helpful Resources
